FAQ's
If you are using OrderDesk, API and/or ASI to submit your orders and need assistance, please contact Customer Care. We will be happy to help and provide you with all the information needed.
**Some of the questions/answers below, apply only to those submitting orders via our WEBSITE***
Do you integrate with Etsy, Shopify Etc.?
We use a third-party app called Order Desk to integrate with your Etsy, Shopify and most other E-commerce platforms. We cover the cost of it, so we set up the account for you and then help you get started using it. This service only links your store to us. Unfortunately, you cannot automatically link our items to your store via Order Desk.
ARTWORK
How does the design tool work?
Anything that can export files as a jpeg will work but we have templates that can only be opened with Adobe products (originally made to be used with Photoshop).
What color can I expect?
We do not color match but we are happy to provide support to help you dial in your color range. *Reinvesting in more in depth swatches now*
Do you have mockups?
We do not supply mockups. We recommend putting in sample orders for all mock up purposes or use an external source to acquire your mockups. https://www.etsy.com/shop/styledproductmockups? Is an Etsy seller that has mockups for most of the products that we offer.
What are your design file requirements?
How do I use your templates?
What is bleed, safe area?
What resolution do I need? PPI vs. DPI
How do I create a pattern for fabric by the yard?
I placed an order but did not receive confirmation.
An order confirmation email is automatically sent after an order is placed. Please check your spam / junk folder if you don't see it in your inbox. If you still can't find it, please email Customer Care.
Can I cancel or modify my order?
In an effort to offer the best service to our customers, orders are sent directly to production immediately after they are processed online. By offering faster production times, we are not able to accept any cancellations or modifications to orders once they are placed.
PLEASE be sure and verify spelling, dates, names, and key image and text features are well within the boundaries of the templates. We understand that unforeseen circumstances occur so we always try to help whenever we can. Please email Customer Care for further assistance.
Can I add a gift note to my order?
You can add a gift note before you check out, but if you forget to add it, please contact our Customer Care Team. If the order has not entered the shipping process, we will do our best to add it before it ships.
PRODUCTION
How quickly will my order ship?
Our standard production turn-around time is 6 business days maximum. This does not include holidays, weekends, or the day the order was placed. Smaller items or items that require only one imprint may ship out considerably faster than the maximum days, but items that require sewing, double-sided printing, etc. may require the full length of order turnaround time.
Do you offer rush production?
Yes. We offer a four business day turnaround for $9.95 that currently increases production speed from 6 business days down to 4 business days. Please note that the day you place your order is considered day zero (0), and it does not include holidays or weekends.
How do I know if my items are back-ordered?
We do our best to post any out of stock items on our website immediately. You will be updated by email with any changes to your order. If you wish to purchase an item that is backordered, you will be charged at the time of purchase. Once we have the item back in stock, we will ship it to you.
My item is back-ordered, but I was not notified. What can be done?
If the item in question was not updated on our website or you did not receive an email from us, you have the right to cancel your order and request a refund. You can also exchange the item for a similar one with the same value. If the selected item has a price difference, you will be credited or charged for the difference.
SHIPPING
Do you offer Free Shipping?
Yes!! Free Economy Shipping is included with each item! With this shipping method, we will select the best method of shipment from a variety of carriers, most often USPS, DHL, FedEx or FedEx SmartPost. This economy- free shipping setting offers shipments to the 48 states and all other locations like Alaska and Hawaii will need to be charged accordingly. Unfortunately, free shipping is not available for international orders at this time.
Can I change the shipping address after placing my order?
You can change the shipping address if the order has not entered the shipping process. Additional costs may apply. Please email Customer Care for more information.
Can I upgrade the shipping service after placing my order?
We make every effort to accommodate this request. Please be aware there can be delivery restrictions based on the geographic location your order is shipping to, such as no Saturday delivery available. As well, if you choose our Free Economy Shipping when submitting your order, you will be responsible for any shipping charges incurred from expediting.
I need a shipping quote. Where can I get it?
For a shipping quote, please contact our Customer Care Team. Provide the shipping address, item or SKU description, and quantity. Please note that quotes may vary and we cannot provide an exact cost until the order is shipped.
What shipping carrier and shipping methods are you using?
In order to simplify the range of shipping options, along with our everyday Free Economy Shipping we offer three simple shipping upgrades based on transit time: Three-Day, Two-Day, and One-Day Shipping. Get peace of mind with delivery times at the most affordable rate possible! Quotes for these shipping methods can be obtained by going partially through the checkout prices and submitting the ship to information.
Can I pick up my order?
Yes! To do this, select Customer Pickup as your preferred shipping method at checkout. We will send you an email when your order is ready. Please wait for your email before going to the facility.
Marketing
What kind of marketing do you offer?
You can create your own packing slip with your company logo, name, promo codes and any additional brand messages you want for free. We continue to explore different ways to add brands for our clients, and as we do so, we will make sure to keep you informed.
Can I have a Custom Branded Dust/Gift Bag for every order?
Custom Branded Dust/Gift Bags add a great deal of complexity to our process, but it's something we have on our list and we hope to start offering it in the future.
How do I know if my order has shipped?
You will receive an email notification with the tracking information once your order has been shipped. The tracking will show no updates until the carrier picks it up and scans it. You should start seeing updates within 24 hours. Please check your spam / junk folder if you don't see it in your inbox. If you still can't find it, please email Customer Care.
I placed my order an hour ago and it says it has already shipped. What does that mean?
This could be an error in our system and the order may not have been processed. Email our customer support team. They will re-submit the order for you and make sure it is shipped on time.
My tracking number is in red and has not moved since it shipped. What does that mean?
Every package shipped during business hours must start posting updates within 24 hours. If the package is shipped over the weekend, the tracking number should start moving the next business day. Please, contact our team if the package has not been moved after 72 business hours.
My tracking information has not been updated in several days, what do I do?
Can I combine and ship different order numbers if they are going to the same address?
Can you hold an order and ship it on a different day than the actual ship by date?
My order is missing or lost in transit, what can be done?
My tracking says it was delivered, but I never received it. What can be done?
RETURNS/REPLACEMENTS
What is your return policy?
f you or your customer are not satisfied with your order for any reason, we will replace the item at no charge.
I received a damaged product, what do I do? See above
I received my order but the image is cut-off. What can be done?
I ordered a mouse pad but it won't fit on the base.
I ordered an ornament but it did not include the ribbon? What can be done?
