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Please find the latest updates as we have them on the impact of the COVID-19 on our production schedule, as well as any shipping, updated we get from our shipping partners. We will also keep this page updated on stock and other issues until we can get back to production as normal. We will try to update this page as often as possible so please check back regularly. 

July 28, 2020

Stock Update - Currently the only out of stock product is the CX1625WT Personalized Waffle Weave Kitchen Hand Towel. We are expecting more by the week of the 10th of August, 2020.

June 26, 2020

Upcoming Closure - We will be closed on Friday, July 3rd, 2020 in observance of the 4th of July Holiday in the US. Please note this day will not count as a production day, so please make sure you plan accordingly and let your customer know.

June 22, 2020

Production Update - We are still working to get 100% of the delayed orders out ASAP.  We currently have 0.6% of orders that are 9+ days late and 8.6% of orders are 5+ days late.  We feel confident in saying if you place an order today please take into account we are running around 5-7 days late on sewing orders and 3 days late on all other orders. It is our intent to ship your order more quickly but it would be best to prepare for delays. We truly appreciate your patience with us as we do our best to provide accurate production and shipping status.

June 2, 2020

Shipping Update - We are closely monitoring recent civil unrest across the United States and its potential impact on our network. The United States Postal Service has temporarily suspended the following postal units due to civil unrest until further notice: 
Minneapolis, MN:  Minnehaha Post Office 55406, Lake Street Post Office 55408, Powderhorn Post Office 55407, Industrial Post Office 55104
Chicago, IL:  Henry McGee Post Office 60615 and 60653, Ogden Park Post Office 60636, Englewood Post Office 60621, Wicker Park Post Office 60607
La Mesa, CA:  La Mesa Finance Station 91942

June 1, 2020

Production Update - Thank you for your continued understanding as we work to recover from the restrictions placed on us by COVID-19. We have been working nonstop to increase our output so we can get our lead times back in order. Currently, we are running 12-14 BUSINESS days (Saturday and Sunday and holidays are not counted) late on sewing orders and 7 BUSINESS days late on other orders. We are working as diligently as possible to reduce these numbers as quickly as possible.

May 22, 2020

Shipping - Due to a higher than expected demand on the shipping infrastructure, nearly all carriers have exceeded their package expectations. Due to that, staffing reductions and certain restrictions in place due to COVID-19 please expect higher than usual delays in transit times. Once a package leaves our facility there is very little we can do to ensure your customers will receive their order by the projected delivery date. Often, the tracking information you receive is the exact same tracking we look at so unfortunately, we will not have any additional information to provide. We ask that you prepare your customers with this information so they will also be aware. We are confident the packages will arrive, we just can't predict the exact time frame. 

May 11, 2020

Production - Currently around 1% of orders are getting to the 5+ days late status and most of those involve sewing.  We would suggest a safe lead time to pass along to your customers would be 5-7 days later that the 8 business day normal production on some items. 

May 6, 2020

International Shipping - Canada Post and Customs are staffing at about 40% so they are a bit behind in clearance and delivery. Please expect longer than normal delays of orders delivering to Canada.

May 5, 2020

Production - Thank you for your tremendous support and understanding as we are working through these unprecedented times.  Last week was very promising as we were able to increase our production output by 30%. We are optimistic that we will continue to be able to add capacity and believe that if order volume stays consistent we will be able to keep up with the current demand and we should be able to start reducing our lead times back to normal.  Here is some data to show where we are:
89.5% of orders are shipping on time
96.3% of orders are shipping 3 days late or sooner
99.6% of orders are shipping 5+ days late or sooner

April 28, 2020

Production - The number of incoming orders continue to outpace the number of orders we are able to get out with the restrictions still in place. As of today, we are approximately 4 business days behind schedule. We are working as much as humanly possible to get caught up. Note that these delays are not on every order and when the order runs through without needing changes or reprints, we are seeing those go out early in some cases. We just want to make sure you know what to expect in limited circumstances.

April 24, 2020

Mother's Day - We are currently 4 business days behind on production as of today on some orders. Due to our current production volumes and the restrictions to the staff we can have we are not able to guarantee and orders to arrive in time for Mother's Day. We encourage you to notify customers to place their orders as soon as possible and we hope that perspective will win out.

Shipping | FedEx International - FedEx recently announced a temporary surcharge on all FedEx Express international parcel and freight shipments beginning April 6th.
Please click on the link to read more.

April 23, 2020

Production - We are still taking orders and are working around the clock. We have removed the 4-Day RUSH Production option in an attempt to get caught up. Right now some orders are running about 2 to 3 days behind schedule. Sewing items are currently the most behind.

Shipping | International Economy - Please find the current updated from USPS on international service suspensions. Please click the link to read more. This will affect our economy international shipping through our partner in DHL.

Shipping | Economy (Free Shipping) Domestic - USPS and in turn our partners like DHL and FedEx Smart Post as seeing these Residential service disruptions

Products - There is currently a base material shortage on the material used to make the cardboard puzzles we offer. Once we run out of our current stock we do not have a good ETA on when we might have more.  This will affect the SPUZ30, SPUZ80 and SPUZ252 products. We have approximately 700 of each size in stock that we hope will last us through the pandemic.

April 17, 2020

USPS Domestic Shipping - U.S. Postal Service Priority Mail products and First-Class packages may require more time to be delivered due to limited transportation availability as a result of the ongoing Coronavirus Disease (COVID-19) impacts to the United States. 

April 8, 2020

Shipping - Please find our latest email update that was sent out with many details about the current state of shipping from the partners we work with. CLICK HERE

March 24, 2020

FedEx Shipping - FedEx has suspended money-back guarantee for all FedEx Express, FedEx Ground, FedEx Freight and FedEx Office services effective immediately until further notice. They have also suspended Signature Required for most shipments.

March 22, 2020

Production -To do our best to manage that we have decided that until our national, state, and local governments can give us the all-clear, we have suspended the 24-hour rush and 2-day rush options production. Should other steps need to be taken we will update you as soon as possible.

Please note that during this time we have moved all staff that is not directly involved in the production of products to their homes for safety. We might be slow to answer the phone, so please instead reach out to us at support@picthegift.com so we can make sure we are helping you with your needs. 

Thanks from the Pic The Gift Team!

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